The Favorites she adds in Outlook on the laptop disappear after Outlook is closed and started again.ĭo you mean that you couldn't see these folders under the Favorite? Or do you not see the "Favorite" item at all?
Hi the version of your Outlook client on the laptop(File>Office account>About Outlook), please ensure that your client havs been upgraded to the latest version. I'm out of troubleshooting ideas and would appreciate any suggestions. I also tried creating a new Outlook profile, but that didn't solve the problem either. So that confirms that Outlook settings on the Desktop are syncing to the Exchange server.įor troubleshooting, I tried launching Outlook with the /resetnavpane command switch, and also tried renaming the outlook.xml file, but neither of those fixed the issue. But the Favorites that are in Outlook on the Desktop are also visible in Outlook Web Access (OWA). Favorites added to Outlook on the Desktop don't show up on the Laptop. With an Exchange E-mail account, the Favorites should sync between both computers, but that's not happening either. The Favorites on her Desktop do not disappear. They did appear initially, but after a few seconds, I watched them disappear - one at a time. I added her Inbox and Sent Items folders to Favorites, and they stayed there until Outlook was restarted.
Her problem is that the Favorites she adds in Outlook on the laptop disappear after Outlook is closed and started again. Running on Windows 10 Pro version 2004 (OS Build 19041.572).
Her E-mail account is on Hosted Exchange 2019 (configured in Outlook using Cached Exchange Mode), and the Outlook client is using Microsoft Outlook for Microsoft 365 MSO (8.20262) 64-Bit.
I have a client running Outlook on a Desktop and Laptop.
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